Shipping and Delivery FAQ
Where can I add delivery instructions at checkout?
Delivery instructions (i.e. gate code) should be added to the Address 2 text box. Please include any information needed for the driver to reach you for signature (cannot leave the package in a mailroom). Keep instructions below 50 characters.
What do I do if I want to cancel or modify my order?
Because we process orders so quickly, we're usually unable to cancel or modify your order once it's placed.
I placed my order but my address is wrong - what can I do?
If your order has already been processed by our third party fulfillment team, you will need to adjust your address or redirect your package via the FedEx Delivery Manager or UPS MyChoice, or by contacting the carrier directly. If your redirect is unsuccessful, we can resend your order after processing our $25 resend fee.
When will my order ship?
We pack orders within 1-3 weekdays and shipping times can vary depending on your location. Shipping and delivery is still in high demand for everyone, especially our carriers, so your order may take up to 10 days to be delivered, and package scans may be delayed. If you don’t see any updates after 10 days, please reach out and we will resend your order.
When will my subscription be delivered each month?
Your subscription orders will be charged on the same day of the week and packaged/shipped on the same day (or next business day if charged on the weekend). Once shipped, your tracking information will give you an ETA.
Do I have to be 21+ to order JuneShine?
Yes, alcohol laws require drivers to verify ID upon delivery.
Do I have to be present to accept my delivery?
Someone who is at least 21 years old with a valid, non-expired ID must be available to receive a shipment. When providing us with a shipping address, please take this into account as all packages require ID verification and carriers will not leave packages unattended. FedEx protocol requires drivers to scan IDs upon delivery. When a recipient's ID is scanned, the software only records the first initial and last name encoded within the ID, the software does not record any other personal data (e.g., driver license numbers, phone numbers, birth date, home address, etc.). Please contact FedEx for more information on this protocol.
Orders returned after 3 missed deliveries will NOT be refunded, and can be resent after paying a $25 resend fee.
What happens if I miss my delivery?
Your carrier should attempt delivery 3 times - however, we recommend taking action after your first missed delivery to ensure your package is not returned. Create a FedEx Delivery Manager or UPS MyChoice account to redirect your package to a hub or different address more easily.
How do I track my order?
You’ll get a shipping confirmation email as soon as your order ships with a tracking number from one of our carriers.
What if my package does not arrive?
Email us at firstname.lastname@example.org
What do I do if the product is damaged or my order is incorrect?
Email us at email@example.com with the details and a photo of the damaged/incorrect order.
What do I do if I want a refund?
Email us at firstname.lastname@example.org with details on why you’re asking for a refund; please include any relevant photos. Refunds will be given at the discretion of our Customer Care team.