Shipping

Where can I add delivery instructions at checkout?

Delivery instructions (i.e. gate code) should be added into the Address 2 text box. Please include any information needed for the driver to reach you for signature (cannot leave the package in a mailroom). Keep instructions below 50 characters.

What do I do if I want to cancel or modify my order?

Because we process orders so quickly (especially for 2-hour delivery), we're unable to cancel or modify your order once it's placed.

Due to changes in our delivery processes, all orders placed are final. We cannot make changes to address, products, or cancel once the order has been placed. Please double check your information before placing your order!
I placed my order but my address is wrong - what can I do?

If your order has already been processed by our third party fulfillment team, you will need to adjust your address or redirect your package via UPS MyChoice. If your redirect is unsuccessful, we can resend your order after processing our $25 resend fee.

Do I have to be 21+ to order JuneShine?

Yes. You will be ID’d when the delivery is made.

Do I have to be present to accept my delivery?

Someone who is at least 21 years old with a valid, non-expired ID must be available to receive a shipment. When providing us with a shipping address, please take this into account as all packages require ID verification and a signature. Carriers will not leave packages unattended. Please note that due to the current health crisis, carriers are being as flexible as possible and can verify IDs through glass windows or via a comfortable social distancing method. Contact your carrier for more details. Orders returned after 3 missed deliveries will NOT be refunded, and can be resent after paying a $25 resend fee.

What happens if I miss my delivery?

Your carrier should attempt delivery 3 times - however, we recommend taking action after your first missed delivery to ensure your package is not returned. Create a login with the UPS app to redirect your package to a hub or different address more easily.

If your package is returned to our warehouse after 3 missed delivery attempts, you will NOT receive a refund. Please contact your carrier to redirect to a hub before it is returned, or reach out to our team for your resend option. If you choose to resend your package, you will have to pay an additional $25 fee.
How do I track my order?

You’ll get a shipping confirmation email as soon as your order ships with a tracking number from one of our carriers. Same-day and 2-hour orders will get a text with tracking information as soon as your order is out for delivery.

What if my package does not arrive?

Email us at orders@juneshine.co

What do I do if the product is damaged or my order is incorrect?

Email us at orders@juneshine.co with the details and a photo of the damaged/incorrect order.

What do I do if I want a refund?

Email us at orders@juneshine.co with details on why you’re asking for a refund; please include any relevant photos. Refunds will be given at the discretion of our Customer Care team.

Please note that we are unable to cancel or adjust orders once they've been placed.


How did we do?


Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)