Shipping and Delivery FAQ

Where can I add delivery instructions at checkout?

Delivery instructions (i.e. gate code) should be added into the Address 2 text box. Please include any information needed for the driver to reach you for signature (cannot leave the package in a mailroom). Keep instructions below 50 characters.

What do I do if I want to cancel or modify my order?

Because we process orders so quickly, we're unable to cancel or modify your order once it's placed.

Due to changes in our delivery processes, all orders placed are final. We cannot make changes to address, products, or cancel once the order has been placed. Please double check your information before placing your order!
I placed my order but my address is wrong - what can I do?

If your order has already been processed by our third party fulfillment team, you will need to adjust your address or redirect your package via the FedEx Delivery Manager or UPS MyChoice, or by contacting the carrier directly. If your redirect is unsuccessful, we can resend your order after processing our $25 resend fee.

When will my order ship?

We pack orders within 1-3 weekdays and shipping times can vary depending on your location. The holidays are a busy time for everyone, including our carriers, so your order may take up to 10 days to be delivered, and package scans may be delayed.

When will my subscription be delivered each month?

Your subscription orders will be charged on the same day of the week and packaged/shipped on the same day (or next business day if charged on the weekend). Once shipped, your tracking information will give you an ETA.

You can access your subscription here and make any changes such as charge date, shipping address, and frequency of delivery. You can also email us at orders@juneshine.co 

Do I have to be 21+ to order JuneShine?

Yes, alcohol laws require drivers to verify ID upon delivery.

Do I have to be present to accept my delivery?

Someone who is at least 21 years old with a valid, non-expired ID must be available to receive a shipment. When providing us with a shipping address, please take this into account as all packages require ID verification and carriers will not leave packages unattended. FedEx protocol requires drivers to scan IDs upon delivery. When a recipient's ID is scanned, the software only records the first initial and last name encoded within the ID,  the software does not record any other personal data (e.g., driver license numbers, phone numbers, birth date, home address, etc.). Please contact FedEx for more information on this protocol.

Orders returned after 3 missed deliveries will NOT be refunded, and can be resent after paying a $25 resend fee.

What happens if I miss my delivery?

Your carrier should attempt delivery 3 times - however, we recommend taking action after your first missed delivery to ensure your package is not returned. Create a FedEx Delivery Manager or UPS MyChoice account to redirect your package to a hub or different address more easily.

If your package is returned to our warehouse after 3 missed delivery attempts, you will NOT receive a refund. Please contact your carrier to redirect to a hub before it is returned, or reach out to our team for your resend option. If you choose to resend your package, you will have to pay an additional $25 fee.
How do I track my order?

You’ll get a shipping confirmation email as soon as your order ships with a tracking number from one of our carriers.

What if my package does not arrive?

Email us at orders@juneshine.co

What do I do if the product is damaged or my order is incorrect?

Email us at orders@juneshine.co with the details and a photo of the damaged/incorrect order.

What do I do if I want a refund?

Email us at orders@juneshine.co with details on why you’re asking for a refund; please include any relevant photos. Refunds will be given at the discretion of our Customer Care team.

Please note that we are unable to cancel or adjust orders once they've been placed.


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