Where can I add delivery instructions at checkout?
Delivery instructions (i.e. gate code) should be added into the Address 2 text box. Please include any information needed for the driver to reach you for signature (cannot leave the package in a mailroom). Keep instructions below 50 characters.
What do I do if I want to cancel or modify my order?
Because we process orders so quickly (especially for 2-hour delivery), we're unable to cancel or modify your order once it's placed.
I placed my order but my address is wrong - what can I do?
Contact our team at firstname.lastname@example.org or via the chat in the bottom right corner ASAP and we will see if we are able to change your address before your order has been processed. If your order has already been processed by our third party fulfillment team, you will need to adjust your address or redirect your package via UPS MyChoice. If your redirect is unsuccessful, we can resend your order after processing our $25 resend fee.
Do I have to be 21+ to order JuneShine?
Yes. You will be ID’d when the delivery is made.
Do I have to be present to accept my delivery?
Someone who is at least 21 years old with a valid, non-expired ID must be available to receive a shipment. When providing us with a shipping address, please take this into account as all packages require ID verification and a signature. Carriers will not leave packages unattended. Please note that due to the current health crisis, carriers are being as flexible as possible and can verify IDs through glass windows or via a comfortable social distancing method. Contact your carrier for more details.
What happens if I miss my delivery?
Your carrier should attempt delivery 3 times - however, we recommend taking action after your first missed delivery to ensure your package is not returned. Create a login with the UPS app to redirect your package to a hub or different address more easily.
How do I track my order?
You’ll get a shipping confirmation email as soon as your order ships with a tracking number from one of our carriers. Same-day and 2-hour orders will get a text with tracking information as soon as your order is out for delivery.
What if my package does not arrive?
Email us at email@example.com
What do I do if the product is damaged or my order is incorrect?
Email us at firstname.lastname@example.org with the details and a photo of the damaged/incorrect order.
What do I do if I want a refund?
Email us at email@example.com with details on why you’re asking for a refund; please include any relevant photos. Refunds will be given at the discretion of our Customer Care team.